Our returns policy at The Healing Sanctuary
We want you to be completely satisfied with your purchase from The Healing Sanctuary with Kerstine. If you need to return an item, please read our policy below for guidance on how to proceed.
Changing your mind
If you change your mind about your purchase, you can return unused items within 14 days of receiving your order. For us to process your return, items must be unused, in their original packaging, and in a resaleable condition. Please contact us at [[email]] or call [[phonenumber]] before returning any item.
Damaged or incorrect items
In the unfortunate event that your item arrives damaged or incorrect, please contact us within 48 hours of delivery. To help us resolve this quickly, please provide clear photographs of the damage or incorrect item. You can reach us at [[email]] or [[phonenumber]].
Preparing your return
When returning an item, please ensure it is securely packaged. All returned items must be unused, in their original packaging, and in a condition that allows them to be resold. Please include your order number and contact details with your return. We recommend using a trackable shipping service for your protection.