Our shipping policy

Introduction

At The Healing Sanctuary Hub, we work with trusted UK fulfilment partners to deliver your order safely and efficiently. Below you'll find everything you need to know about our shipping options, delivery times and international delivery.

Our delivery zone

We currently deliver throughout the United Kingdom and to many countries worldwide. International shipping is available to selected destinations and shipping costs are calculated at checkout based on your location.

International Delivery

We're delighted to ship to many countries worldwide.

International shipping is available to selected destinations and shipping costs are calculated at checkout based on the destination and the size or weight of your order.

Estimated delivery times:

  • Europe: 5–10 working days
  • USA & Canada: 7–14 working days
  • Australia & New Zealand: 10–20 working days
  • Rest of the World: 10–25 working days

Please note:

  • Delivery times are estimates and may vary due to customs processing.
  • Customs duties, taxes and import charges are the responsibility of the customer where applicable.
  • If your country is not available at checkout, please contact us and we'll do our best to assist.

Dispatch and delivery times

Orders are usually dispatched within 2 working days.

UK delivery normally takes 2–7 working days depending on the shipping service selected.

During busy periods such as Christmas, bank holidays or promotional events, delivery may take a little longer.

Tracking your order

Where available, tracking information will be emailed to you once your order has been dispatched. If tracking is not available, please contact us and we'll be happy to help.

Important delivery information

Please ensure your delivery address is correct before completing your order. We cannot accept responsibility for delays caused by incorrect addresses, customs processing or circumstances beyond our control.

International customers may be responsible for customs duties, taxes or import charges imposed by their country.

Shipping Costs

United Kingdom

  • Royal Mail Tracked 48 – £3.99
  • Royal Mail Tracked 24 – £4.99
  • FREE UK Delivery on orders over £50

International

  • Shipping costs are calculated at checkout based on your destination.
  • Customs duties and import taxes are the responsibility of the customer where applicable.